1. Are your designer bags authentic?

Yes, all of our pre-loved designer bags are 100% authentic. Each item is thoroughly inspected and authenticated by our team of experts to ensure its quality and authenticity.

2. What payment methods do you accept?

We accept a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

3. How long does shipping take?

We ship using DHL and FedEx. Depending on your location, delivery times typically range from 3 to 7 business days. You will receive a tracking number once your order has shipped, so you can follow its progress.

4. Do you offer international shipping?

Yes, we offer international shipping via DHL and FedEx. Shipping costs and delivery times vary depending on your location. Please note that any customs duties, taxes, or VAT fees are not included in the shipping costs and are the buyer's responsibility.

5. Do I have to pay customs duties and taxes?

Yes, any applicable customs duties, taxes, or VAT are not covered by us and are the responsibility of the buyer. These charges vary depending on the destination country.

6. What is your return policy?

We offer a 14-day return policy. If you're not satisfied with your purchase, you can return the item within 14 days of delivery. Please note that return shipping costs are the responsibility of the buyer, and we do not cover any taxes or VAT incurred during the return process.

7. How do I return a product?

To return a product, please contact our customer service team within 14 days of receiving your order. They will guide you through the return process. Please note that the buyer is responsible for return shipping costs and any related taxes or fees.

8. Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed or shipped, we may not be able to make changes.

9. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package through DHL or FedEx’s website.

10. Do you offer any warranties on the bags?

Since we sell pre-loved items, we do not offer warranties. However, we guarantee that each bag is thoroughly inspected and authenticated before being listed for sale. Please check the product description for any noted imperfections.

11. What if my item is damaged upon arrival?

If your item arrives damaged, please contact us immediately with photos of the packaging and the item itself. We will work with you to resolve the issue as quickly as possible.

12. Can I reserve a bag?

Unfortunately, we do not offer reservations or holds on items. As our collection consists of one-of-a-kind pre-loved items, we recommend purchasing the bag you love as soon as possible to avoid missing out.