Last updated: 24 August 2026.
14-DAY RIGHT OF WITHDRAWAL
Consumers in the European Union normally have
14 days to withdraw from an online purchase
without giving a reason.
For goods, the period normally begins
on the day you receive the order.
If goods from the same order
are delivered separately,
the period begins when the last relevant item
is received.
STARTING A RETURN
Before returning anything,
contact hello@mansii.com.
Include your order number
and the product you wish to return.
We will provide the correct return instructions
and return destination.
Do not send returns to our Norwegian
registered business address
unless we expressly instruct you to do so.
You must tell us that you wish to withdraw
before the 14-day period expires.
RETURN DEADLINE
After notifying us,
the goods must be sent back
without undue delay.
They must be returned no later than
14 days after you informed us
of your decision to withdraw.
RETURN SHIPPING
For an ordinary change-of-mind return,
the customer pays the direct return cost.
We recommend using a tracked service
and keeping proof of shipment
until the refund is complete.
CONDITION OF RETURNED GOODS
You may inspect a product only as much
as reasonably necessary to establish
its nature, characteristics, and functioning.
Handling beyond what is reasonably necessary
can result in a reduction in the refund
where permitted by law.
For sealed products that are not suitable
for return for health-protection
or hygiene reasons,
a statutory exception may apply
after the seal has been broken.
This does not affect your rights
if a product is faulty,
damaged, incorrect, or not as described.
REFUNDS
Following a valid withdrawal,
MANSII will reimburse payments due
under applicable consumer law.
Where required,
this includes the cost of our least expensive
standard delivery option.
Additional delivery costs from choosing
a more expensive service
are not refundable where permitted by law.
Refunds are made using
the original payment method,
unless another method is agreed.
We may withhold reimbursement
until we receive the returned goods
or evidence that they have been sent back.
Bank or payment-provider processing times
can affect when the refund appears
in your account.
FAULTY, DAMAGED OR INCORRECT GOODS
The customer-paid return rule above
applies to ordinary change-of-mind returns.
If a product is defective,
damaged, incorrect,
or otherwise not in conformity,
contact hello@mansii.com.
Valid remedies are provided
without charge to the consumer
where required by applicable law.
EU consumers benefit from
the statutory legal guarantee
applicable in their country.
CANCELLATION BEFORE DISPATCH
If you want to cancel before dispatch,
contact hello@mansii.com as soon as possible.
We will try to stop fulfilment,
but cancellation cannot be guaranteed
once warehouse processing has started.
If cancellation is no longer possible,
the normal withdrawal and return process applies.
MODEL WITHDRAWAL FORM
To:
MANSII / Svendsgård
hello@mansii.com
I hereby give notice that I withdraw
from my contract of sale
for the following goods:
Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Signature
(only if submitted on paper):
CONTACT
MANSII / Svendsgård
Organisation no. 937 310 986
Fredensborgveien 39
8003 Bodø
Norway
hello@mansii.com
+47 923 73 200