Pre-Loved CHLOÈ Diamond Drew Chain Crossbody Bag

Shipping Policy

At Mansii, we strive to provide a seamless and efficient shipping experience for our valued customers. Here’s everything you need to know about our shipping policy:

Shipping Origin

All our exquisite vintage designer bags are carefully sourced and shipped directly from Japan. We take great care in packaging each item to ensure it arrives in perfect condition.

Shipping Carriers

We primarily use FedEx and DHL for our shipping needs. These carriers are known for their reliability and efficiency, ensuring that your purchase reaches you safely and promptly.

Shipping Time

• Standard Shipping Time: Our standard shipping time is between 3 to 6 business days.
• Processing Time: Orders are typically processed within 2 to 5 business days. You will receive a notification once your order has been shipped, including tracking information so you can monitor the progress of your delivery.

Shipping Rates

Shipping rates are calculated based on your location and the size and weight of the item. The total shipping cost will be displayed at checkout.

Mandatory Phone Number

To ensure smooth delivery, it is mandatory to provide a valid phone number at the time of purchase. This allows our shipping carriers, FedEx and DHL, to contact you directly for any delivery-related issues or to coordinate delivery times. Failure to provide a valid phone number may result in delays or complications with your shipment.

Tracking Your Order

Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. You can also track your order directly on the FedEx or DHL website.

Customs and Duties

Please note that international shipments may be subject to customs duties and taxes. These charges are determined by the customs office of the destination country and are the responsibility of the recipient. Mansii is not responsible for any customs fees or duties incurred on international shipments.

Shipping Restrictions

While we aim to ship to as many countries as possible, some restrictions may apply. If we are unable to ship to your location, we will notify you promptly and provide alternative options if available.

Lost or Damaged Items

We take utmost care in packaging our items, but in the rare event that your package is lost or damaged during transit, please contact us immediately at hello@mansii.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at hello@mansii.com. We are here to assist you and ensure your shopping experience with Mansii is exceptional.

Thank you for shopping with Mansii. We appreciate your trust in us to deliver your treasured vintage designer bags.

Return Policy

At Mansii, we offer a 14-day return policy from the date you receive your order. Please note that only products with a product management tag will be accepted for return within this 14-day period.

To initiate a return, please email us at hello@mansii.com with your order number and the subject line "Return Request." Our Customer Support team will confirm your request and provide further instructions via email.

Please Note:
- Return shipping fees are the responsibility of the customer.
- Customs and duty fees are not covered and must be paid by the customer.
- All return shipments must be traceable. Keep your shipping receipt and tracking number until your return is processed and you receive your refund.

Allow up to 10 business days for the return process to be completed from the date you ship the return, as shipping times may vary based on your location and shipping provider.