If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
Are your designer bags authentic?
Yes, all of our pre-loved designer bags are 100% authentic. Each item is thoroughly inspected and authenticated by our team of experts to ensure its quality and authenticity.
Do you offer any warranties on the bags?
Since we sell pre-loved items, we do not offer warranties. However, we guarantee that each bag is thoroughly inspected and authenticated before being listed for sale. Please check the product description for any noted imperfections.
How Long Will It Take To Get My Package?
We ship using DHL and FedEx. Depending on your location, delivery times typically range from 3 to 7 business days. You will receive a tracking number once your order has shipped, so you can follow its progress.
Payment
What Payment Methods Are Accepted?
We accept a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Orders & Returns
How Do I Track My Order?
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package through DHL or FedEx’s website. Or just share your order number in the chat.
Do you offer international shipping?
Yes, we offer international shipping via DHL and FedEx. Shipping costs and delivery times vary depending on your location. Please note that any customs duties, taxes, or VAT fees are not included in the shipping costs and are the buyer's responsibility.
What if my item is damaged upon arrival?
If your item arrives damaged, please contact us immediately with photos of the packaging and the item itself. We will work with you to resolve the issue as quickly as possible.
How Can I Cancel Or Change My Order?
If you wish to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been processed or shipped, we may not be able to make changes.
Can I reserve a bag?
Unfortunately, we do not offer reservations or holds on items. As our collection consists of one-of-a-kind pre-loved items, we recommend purchasing the bag you love as soon as possible to avoid missing out.
How Can I Return a Product?
To return a product, please contact our customer service team within 14 days of receiving your order. They will guide you through the return process. Please note that the buyer is responsible for return shipping costs and any related taxes or fees.
